FAQs

Check out the answers below to some of our most frequently asked questions:

1. WHEN WILL I RECEIVE MY ORDER?
   Most products take 4-5 business days to arrive once shipped. Our products are made to order, please allow 72 hours processing time to ship.
2. WHERE CAN I TRACK MY ORDER?
   As soon as the product is shipped out, you will receive an email from us with the tracking information and other details about delivery. 
3. WHAT IS YOUR RETURN/EXCHANGE POLICY?
   If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to infoforevergift@gmail.com We cannot accept returns of medical/health-related items.
4. DO YOU OFFER REFUNDS? 
   Yes, we offer refunds. If you meet the following: (1) Items must be sent in the same condition as you received using our return label that is provided by our customer service representatives. (2) Email us at infoforevergift@gmail.com (Name, Order Number, and any information about why you are requesting a refund). We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.
5. HOW CAN I CONTACT YOU FOR ANY ADDITIONAL QUESTIONS? 
   Email us at infoforevergift@gmail.com We will get back to you within 24-48 hours on average.
6. WHERE IS YOUR JEWELRY MADE?
   All of our jewelry pieces are made in the USA.
7. IS ENGRAVING A GOOD CHOICE?
   Absolutely. Engraved necklaces provide a personal touch, making them not only unique but profoundly meaningful.
8. DO YOU OFFER PERSONALIZATION? 
   We are working on adding this service to our products. At this time, you can personalize our name necklace jewelry and well as our dog tag necklace jewelry. New items are coming soon! "Watch" out for more!